In response to evidence of increased poverty and disadvantage amongst families in Calderdale, the Community Foundation for Calderdale funded Citizens Advice Calderdale to employ an additional full-time specialist caseworker to work with families with multiple needs, to maximise their income.

The caseworker worked intensively with 70 clients over one year and secured a total of £176,000 for these clients.

Sarah’s story provides an example of the impact made.

Sarah lives with her partner and a toddler.  She suffered abuse as a child and young adult, lost a previous baby as a result, and has long-term mental health problems.

Her welfare benefits were restricted, and further claims refused.

Her caseworker helped her appeal, successfully.  This led to a significant increase in family income – over £3,100 backdated, and at least £170 per week extra going forward.